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Wednesday, April 22 • 1:45pm - 2:45pm
Breakout Session 2B: Assisting Challenging Beneficiaries and Their Families

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Managing SNTs is more than just paying bills. All staff must
understand the psychology of providing customer service with
clients and families with all types of disabilities. Developing a
repertoire of “assessment and counseling” skills will not only benefit
day to day operation but help with staff satisfaction and
communication skills and hopefully lessen burnout. This interactive
presentation will give time for discussion and practice.


harriet blank

director, Ohel Childrens Home and family services
Harriet Blank LCSW is Director of Life time care and Geriatric Services. Her professional experiences are throughout the healthcare continuum which includes acute care and long term care. She has been involved with developing programs that help clients and their caregivers for many... Read More →

Wednesday April 22, 2020 1:45pm - 2:45pm EDT